manu888i Privacy Policy

Introduction

manu888i ("we", "us", "our" or "the Platform") respects your privacy and is committed to protecting the personal data you provide when using our platform. This Privacy Policy ("Policy") describes in clear and accessible English how manu888i collects, processes, stores, transfers and protects personal data in connection with your use of the manu888i website and its associated services.

This Policy applies to all persons who register an account on manu888i, browse our content, contact our support team, or otherwise interact with any feature of our platform. It should be read alongside our Terms & Conditions, which govern the broader legal relationship between you and manu888i.

By using manu888i, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy in whole or in part, please discontinue use of the manu888i platform immediately.

Definitions

The following terms are used with consistent meaning throughout this Policy:

Data We Collect

manu888i collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third-party service providers where required to fulfil a specific transaction or compliance obligation.

The categories of personal data we may collect include:

manu888i does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health records or political opinions. If any such information is provided voluntarily, it will not be used for profiling or marketing purposes.

Data Processing

manu888i processes personal data for the following defined purposes. Each purpose is supported by a lawful basis as described in Section 5:

• Account Management: Creating, maintaining and securing your manu888i account, including authentication, password management and account preference settings.
• Transaction Processing: Facilitating deposits and withdrawals via Malaysian payment channels including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank and Hong Leong Bank.
• KYC and Compliance: Verifying user identity and payment-method ownership to satisfy anti-money-laundering, fraud-prevention and responsible gambling obligations.
• Customer Support: Responding to queries, resolving disputes, processing responsible gambling requests such as self-exclusion, and maintaining records of communications for quality assurance.
• Platform Improvement: Analysing aggregated usage patterns to improve navigation, content organisation and feature performance across the manu888i platform.
• Promotional Communications: Sending relevant manu888i promotional content to users who have opted in, and personalising on-platform offers based on account history where permitted.
• Security Monitoring: Detecting and investigating suspicious account activity, potential fraud, prohibited conduct and system vulnerabilities.
• Legal Obligations: Retaining records and responding to lawful requests from regulatory or law-enforcement authorities in accordance with applicable Malaysian legal requirements.

manu888i does not use personal data to make automated decisions that produce significant legal effects on users without human review. Any automated screening — for example, fraud risk scoring — is subject to review by a qualified team member before any account action is taken.

Legal Basis for Processing

manu888i relies on the following legal bases to process personal data, depending on the nature and purpose of the processing activity:

• Contractual Necessity: Processing required to register your account, process transactions and deliver the manu888i service as agreed in our Terms & Conditions. Without this processing, the account cannot be operated.
• Legal Obligation: Processing required to comply with applicable anti-money-laundering laws, identity verification requirements, fraud-prevention mandates and any other applicable regulatory requirement.
• Legitimate Interests: Processing conducted to pursue the legitimate operational interests of manu888i, including security monitoring, fraud detection platform analytics and service improvement, provided such interests are not overidden by your fundamental rights and freedoms.
• Consent: Where we rely on your specific consent — for example, for promotional email communications — you retain the right to withdraw that consent at any time by contacting manu888i support or using the unsubscribe option where provided. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Payment Data

manu888i processes payment-related data to facilitate deposits and withdrawals in Malaysian Ringgit (MYR) through the payment methods supported on our platform. Payment data is handled with particular care given its financial sensitivity.

Full card numbers, full bank account numbers and full e-wallet credentials are never stored in retrievable form on manu888i systems. Where payment providers are involved — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX — the transmission of payment credentials is handled directly between your device and the payment provider over encrypted connections.

manu888i retains references to payment methods — such as the last four digits of a registered bank account or an e-wallet identifier — for the purpose of verifying that withdrawals are returned to the same verified source. This is a standard financial compliance practice.

All transactional records including deposit amounts, withdrawal amounts and timestamps are retained for the periods specified in Section 9 to satisfy our compliance and audit obligations.

Cookies & Tracking Technologies

manu888i uses cookies and similar client-side storage technologies to support the operation, security and continuous improvement of our platform. The following types of cookies may be active during your visit:

• Essential Cookies: Required for core platform functionality including login session management, security token validation and language preference retention. These cannot be disabled without impacting your ability to use the platform.
• Functional Cookies: Used to remember preferences such as display settings and game category selections so that they persist across sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate the manu888i platform, which pages receive the most visits, and where users exit. This information is used solely to improve the platform.
• Security Cookies: Short-lived tokens used to protect against cross-site request forgery (CSRF) and other common web security threats.

You may manage or disable non-essential cookies through your browser's cookie settings at any time. Please note that disabling cookies may affect the availability or performance of certain manu888i features, particularly those that depend on persistent session state.

manu888i does not use third-party advertising cookies or track your behaviour across external websites for commercial profiling purposes.

Third-Party Disclosure

manu888i does not sell, rent or trade your personal data to any third party for their own commercial purposes. Personal data is shared with external parties only in the following limited and controlled circumstances:

• Payment Service Providers: Personal and financial data is shared with licensed payment processors — including DuitNow network participants, FPX member banks (Maybank, CIMB, Public Bank, Hong Leong Bank) and e-wallet operators (Touch 'n Go eWallet, Boost, GrabPay) — strictly as required to process your requested transactions.
• Identity Verification Services: KYC-related personal data may be shared with contracted identity verification partners for the purpose of document authentication and fraud-risk screening.
• Technology Service Providers: Hosting, cloud infrastructure and platform analytics services may process limited technical data on our behalf under formal data processing agreements that restrict their use of such data.
• Legal and Regulatory Authorities: manu888i may disclose personal data to Malaysian regulatory bodies, law enforcement agencies or courts where required by a lawful order, warrant or mandatory legal obligation. We will notify affected users where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition or sale of material assets, user data may be transferred as part of that transaction. Affected users will be notified in advance where operationally possible.

All third-party data processors engaged by manu888i are required to handle personal data in a manner consistent with this Policy and to apply appropriate technical and organisational security measures.

Data Retention

manu888i retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following general retention principles apply:

• Active Account Data: Retained throughout the period your account remains open and active on the manu888i platform.
• Transaction Records: Financial transaction records including deposit and withdrawal history are retained for a minimum of seven years following the date of transaction to satisfy standard financial compliance requirements.
• KYC Documents: Identity verification documents are retained for a minimum of five years following account closure or the date of last KYC review, whichever is later.
• Support Communications: Written support communications are retained for three years from the date of last interaction to support dispute resolution and quality review.
• Technical Logs: Server access logs, IP records and session data are retained for up to twelve months for security investigation purposes and then securely deleted.
• Marketing Consent Records: Records of marketing consent and opt-out requests are retained indefinitely to demonstrate compliance with consent obligations.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised aggregated data, which cannot identify any individual, may be retained indefinitely for analytical and statistical purposes.

Data Security

manu888i takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect it from unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include, but are not limited to:

• Encryption of data transmitted between your device and manu888i servers using TLS protocols.
• Access controls restricting personal data to authorised personnel with a verified need for access.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Secure credential storage using industry-standard hashing functions — plaintext passwords are never stored.
• Monitoring of login activity for anomalies indicative of credential compromise or account takeover attempts.
• Data segregation practices to minimise the risk of unauthorised cross-access between user records.

Whilst manu888i applies rigorous security practices, no internet-connected system can guarantee absolute security. Users are encouraged to maintain strong, unique passwords for their manu888i account and to notify our support team immediately if they suspect any unauthorised access to their account.

User Rights

Subject to applicable law and the operational constraints described below, manu888i recognises the following rights in respect of your personal data:

• Right of Access: You may request a summary of the personal data manu888i holds about you, including the categories of data, the purposes for which it is processed and any third parties with whom it has been shared.
• Right of Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. Requests to change identity details may require-submission of verification documents.
• Right to Erasure: In certain circumstances you may request deletion of your personal data. This right does not apply where manu888i is legally required to retain the data — for example, financial transaction records subject to statutory retention periods.
• Right to Restrict Processing: Where you contest the accuracy of data or the lawfulness of processing, you may request that we restrict further use of that data while the matter is under review.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including marketing communications. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to the manu888i support email address provided in Section 14. We will aim to acknowledge your request within five business days and provide a substantive response within thirty calendar days. Where a request is complex or involves a large volume of data, this period may be extended by a further thirty days with prior notification.

Minors

The manu888i platform is strictly intended for persons aged 21 and above. We do not knowingly collect, process or store personal data belonging to individuals under the age of 21. If manu888i becomes aware that personal data has been submitted by or on behalf of a person under 21, we will take prompt steps to delete that data and close the associated account without retaining any promotional balances.

If you have reason to believe that a minor has registered or is using a manu888i account, please notify us immediately at the contact address in Section 14 so that we can investigate and take appropriate action.

Policy Changes

manu888i may update this Privacy Policy periodically to reflect changes in our data processing practices, applicable law or platform features. The "Effective" date at the top of this page will be updated whenever a substantive change is made.

Where a change materially affects how we process your personal data or your rights in relation to it, manu888i will endeavour to notify registered users through available communication channels before the change takes effect. Your continued use of the manu888i platform following publication of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this page at regular intervals. Previous versions of this Policy may be made available on request by contacting manu888i support.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise a personal data right, want to report a potential data breach or have a concern about how manu888i processes your information, please contact our support team using the details below.

Website email:
[email protected]

Please include your registered account email address, a concise description of your request or concern, and any relevant reference numbers. manu888i aims to acknowledge all privacy-related queries within two business days and to provide a full substantive response within thirty calendar days.

For responsible gambling matters — including self-exclusion requests and deposit limit applications — please mark your communication clearly as a responsible gambling request so that it can be prioritised by the appropriate team. Further guidance is available on the Responsible Gambling page.